Privacy Policy

Introduction

This Privacy Policy explains how Imagine Impact Pty Ltd (ABN 59 703 389 904), trading from Melbourne VIC, collects, holds, uses and discloses personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.

What Personal Information We Collect

Depending on how you engage with us, we may collect:

• Your name, email address and business contact details;
• Information about your business, including its size, industry and location;
• Details of your enquiries, requests for quotes and correspondence with us;
• Information relevant to the professional business and consulting services we provide to you;
• Records of interactions with our website, including pages viewed.

We do not knowingly collect sensitive information (such as health, racial or religious information) unless it is directly relevant to the services we provide and you have consented to its collection.

How We Collect Information

We collect personal information in a number of ways, including:

• Directly from you, when you contact us by email at ceo@imagineimpact.online, complete a form on our website, or engage our services;
• When you request a quote or a proposal from us;
• Through third parties, such as your nominated representatives, where you have authorised them to act on your behalf;
• From publicly available sources where it is reasonable and necessary to do so.

Where practicable, we collect personal information directly from you. If you choose not to provide information we request, we may not be able to provide our services or respond to your enquiry.

Why We Collect, Hold and Use Your Information

We collect, hold and use personal information to:

• Provide professional business and consulting services to you;
• Respond to your enquiries and prepare quotes and proposals;
• Manage our client relationships and deliver ongoing support;
• Meet our legal, regulatory, taxation and accounting obligations;
• Improve our services, website and communications.

We will only use and disclose your personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless you consent to another use or the law permits or requires otherwise.

Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose it to:

• Service providers who assist us with our operations, such as secure hosting, email and cloud storage providers, under confidentiality obligations;
• Professional advisers, including accountants and auditors, where reasonably required;
• Government bodies, regulators or law enforcement agencies where required or authorised by law.

Where we engage service providers located outside Australia, we take reasonable steps to ensure any overseas recipient handles your information in a manner consistent with the Australian Privacy Principles.

Data Security and Retention

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes access controls, secure storage practices and limiting access to information to those who need it for legitimate purposes.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal obligations. When information is no longer required, we take reasonable steps to destroy it or de-identify it securely.

Access and Correction of Your Information

Under the Australian Privacy Principles, you have a right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email us at ceo@imagineimpact.online. We will respond to your request within a reasonable period. There is no charge for access requests, although a reasonable fee may apply in limited circumstances where providing access imposes significant cost on us.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how the site is used. Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies or delete them; however, some features of the website may not function fully as a result.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Anonymity and Pseudonymity

Where practicable, you may deal with us anonymously or under a pseudonym. However, in most cases we require your name and contact details to provide our services or respond effectively to your enquiry.

Privacy Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us by email at ceo@imagineimpact.online. We will acknowledge your complaint promptly and investigate it fairly and impartially, and we will inform you of the outcome.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. This policy was last reviewed in 2025.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact Imagine Impact Pty Ltd by email at ceo@imagineimpact.online.